Managed Services Best practices

 What are managed services best practices? There are several globally recognized best practice standards in the IT industry. If you outsource technical support, you should look for best practices for managed service providers that meet these industry standards. This article will help you understand what these standards are and how they can help your business.

What is ITIL? How does it affect best practices for managed services?

The Information Technology Infrastructure Library, commonly known as ITIL, is a set of international and comprehensive guidelines. It is always included in best practices for managed services. ITIL creates a framework for a company's IT requirements. Use a basic structure to align all IT processes with the company's core goals and values. It is a systematic approach to evaluate and manage the IT department of a company of any size. The best managed service providers adhere to ITIL to ensure that their clients receive first-class service.

What is ISO 20000?

ISO (International Organization for Standardization) 20000 are the global standards that follow the best practices proposed in ITIL. This two-part standard contains specifications for IT administration and a code of conduct for IT departments. Businesses can become ISO 20000 certified through an audit that verifies their entire IT system. This is another aspect of best practices for managed services.

How best practices for managed services can help your business

ISO 20000 and ITIL can provide very specific guidelines and formulas for success in IT. By following its best practices, a company can create a laser-like approach to efficiency. While a company can try to follow the ITIL plan or become ISO 20000 certified, using best practices for managed services as a springboard can make the process much easier.

Outsourcing for best practices

Why should you use best practices for managed services best practices instead of using them alone? Both ITIL and ISO 20000 can seem overwhelming. Both include comprehensive processes that delve into all areas of an IT department. A managed service provider (MSP) already has the knowledge and experience to apply these standards. Therefore, they can easily integrate best practices for managed services. This also saves the rest of the company during the process.

Find an IT company that follows best practices for managed services

Not all MSPs use best practices for managed services. If complying with international standards is a goal for your business, you need to make sure you find a supplier that can do it. Many MSPs will openly advertise this as part of their services. Of course, if you select different providers, the easiest way to find out is to simply ask. It is an important question to ask during the evaluation process to select an MSP.

Finding a provider that complies with best practices for managed services is not enough. As you consider the future of your business, consider how following best practices can improve your efficiency over time. Be sure to ask each MSP you consider about best practices for managed services and how they can be used to improve your business.

5 Best Practices For Outsourcing Cyber Security & Compliance Services

 Cybersecurity Outsourcing Report 

Cybervisors (cybersecurity advisers) from Lazarus Alliance, Inc. provide information security chiefs (CISOs) and IT security teams with information and advice on how to address the cybersecurity skills gap.

How to find a trusted GRC partner

Outsourcing Cybersecurity Operations is a great way to save money and time and close the very serious and growing gap in computer security skills. However, it is also a very serious decision. Your cyber security provider has access to your entire network and all your confidential data. How can you ensure that you trust your business to a provider that is not only legitimate but also suitable for your organization and data environment? Below are five best practices to follow when outsourcing your IT security and IT compliance.

If something seems "out" of a company, it is likely

At a minimum, avoid providers who do the following:

• You cannot provide an address and phone number.

• They do not have corporate email addresses and instead communicate with addresses from Gmail, Yahoo, etc.

• Do you have websites that look very "amateur" in design and / or contain broken English text.

These are instant red flags indicating that you are dealing with a hobbyist, or possibly night surgery.

Get referrals

Even if a provider seems absolutely legitimate and professional, always ask for references and call them. Professional cyber security companies are happy to provide verifiable references. You should also Google the name of the company and its customers and look for comments, or complaints.

Make sure the provider can meet all of your compliance requirements

GRC's ongoing assessment and evaluation services include HIPAA and HITECH, PCI DSS QSA, SSAE 16 and SOC, FedRAMP, FISMA, NIST, CJIS, ISO, NERC CIP, SOX, ISO Certifications and EU-US Privacy Shield reports. We are the only company based in Arizona that offers this depth of coverage.

However, many GRC companies, including some very large ones, meet certain IT compliance requirements, but not others. Make sure that your provider not only offers all of the compliance services you need, but also has experience performing these specific audits. Ask about your specific compliance requirements while reviewing supplier references.

Ask the provider about their audit and compliance processes.

Believe it or not, some IT auditors still use Excel or other spreadsheet programs for reporting and IT compliance audits, although spreadsheet programs were never used with the large amounts of data found in today's complex data environments. They were created. A GRC provider who is still messing around with spreadsheets will end up costing you a lot of time, money, and headaches.

Make sure your provider uses modern RegTech software to perform compliance reports and audits, such as: B. Continuum GRC's proprietary IT Audit Machine (ITAM). ITAM leverages big data and rapid reporting capabilities to automate reporting and data management. Instead of dozens of different spreadsheets and general ledgers, ITAM creates a central repository of all IT compliance requirements with associated controls and automated information flows for audits, evaluations and tests. This saves you time, money, and stress and gives you a complete picture of your data environment, as well as its risks and weaknesses.

Get everything in writing

Finally, make sure the provider signs a written contract that details what is expected of them and is willing to guarantee any promises you make.

By following these best practices, companies can reap the benefits of outsourcing, minimize risk, and build fruitful long-term relationships with trusted cyber security providers.

How to Determine if the Managed IT Services are Right for Your Business

 Technology plays a central role in companies and is therefore a key component in almost all companies. Keeping track of your company's computer game can be a real challenge as the technology environment changes. Many companies often spend too much on IT without understanding what technology costs are significant, luxurious, or unnecessary.

This is especially true for small and medium-sized enterprises (SMEs), since large companies work with larger budgets and have the ability to maintain internal IT roles. But it is SMEs that may really have a hard time staying afloat in relation to the crisis. It always pays to cut costs and maximize efficiency for all businesses whenever possible. Outsourcing in the IT department can lead to an advantageous scenario that saves time and money, not to mention improving team productivity.

Defining managed IT services

Managed IT services consist of outsourcing the coordination of everything to do with IT, from office equipment maintenance and network security requirements to cloud storage and processing services. Examples of this are outsourced help desks, outsourced CIOs, disaster recovery, and backup planning. If you're not a tech savvy, forgetting to make sure all of your antivirus software is up to date can lead to an attack that can disrupt your company's services and seriously damage your internal security systems. - as well as the reputation of your company. There is no one-size-fits-all solution for IT, as each company's requirements can vary considerably.

The economic impact of traditional internal function has been estimated to represent up to 70% of a company's IT budget just to make critical systems work. Given the growing importance IT continues to play in every business transaction, this is certainly not a viable formula, especially when experience is priced higher. In addition to the economics of these remotely managed services, you can take advantage of the more advanced skills your team may lack.

Where do I start with managed IT services?

Some companies may recognize that they need to download parts of their IT infrastructure, but they are not yet ready to get a complete plan from a third party. In this case, some a la carte services are a good place to start.

A common strategy is to outsource your company's cloud infrastructure management. This way, you have more time to work on new functions that offer your customers better value. Outsourcing an MSP to manage a single function that is routine but necessary, such as: B. Specific software maintenance or virus protection can also be the most cost-effective first step. In this way, less time is required to be informed about the technical details of managing these standard responsibilities.

SD-WAN Providers

 The introduction of SD-WAN Providers is accelerating rapidly. According to an IDG study, almost 69% of IT experts are piloting or have SD-WAN in production. This is because SD-WAN helps companies gain better insight and control over their network performance, maximize bandwidth allocation, and automate many management functions. Since most companies are interested in it, IT managers must understand which SD-WAN approaches maximize interoperability and visibility, as edge devices and their configuration play a key role in the overall performance of the solution. Here is a quick guide.

SD-WAN Edge Devices and Interoperability

SD-WAN devices must be able to communicate seamlessly with other resources on your company's existing private networks. However, some SD-WAN devices may need to be deployed at each location to do this. Depending on how your private network and locations are configured, your SD-WAN peripheral devices may not communicate well with your private network and other IT infrastructures. Most SD-WAN peripheral devices communicate from one location to another or from one location to the cloud, effectively protecting them from much of your existing WAN infrastructure. It is essentially a new component that does not work well in your current IT test environment.

If you think of your corporate WAN as a litter box, the analogy for adding SD-WAN is like adding a separate litter box to your existing litter box. This smaller, separate SD-WAN sandbox cannot be seen or played by any of the other "kids".

As a result, you will experience these challenges:

Lack of visibility: Some SD-WAN devices do not work together or do not offer a unified view showing how the various elements work as a consistent unit in the larger network system.

Poor management and poor performance: Network optimization is difficult without a single dashboard and unified control tools because the data is fragmented. IT managers cannot effectively solve WAN problems. As a result, finding the root causes becomes an exercise in which multiple portals for network administrators and signal providers are reviewed and compared. Trying to find a clear answer that solves your problem becomes a game of frustration and waste of time.

Restricted security: Network visibility plays an important role in helping security experts understand how data and traffic flow in the IT environment. Without it, your IT team cannot detect lateral movements and other signs of an attack. Assessing network behavior becomes a challenge that reduces your security situation.

Visibility is one of the main advantages of SD-WAN, and buyers can inadvertently undermine the value of their IT investment. Given interoperability, transparency and security, careful design and considerations are important in creating the best solution for your IT environment.

Ensure maximum visibility and performance with SD-WAN built into the WAN infrastructure

A sure way to maximize interoperability and visibility is to migrate to a single software defined network platform where SD-WAN is embedded in the network structure. With these solutions, each SD-WAN instance works on the same backbone, stays in sync, and creates a unified view of performance. A unified global network provides businesses with the same benefits as an SD-WAN edge device and the benefits of a network built entirely on software-defined principles:

• A unique and consistent IT infrastructure that guarantees quality of service worldwide.

• Simplified network deployment with the freedom to combine any desired type of connectivity for any network environment (private and direct connections to cloud providers and public Internet connection)

• Unlimited number of segmented virtual networks - upstream / downstream test environments with private access as needed

• A single online portal with comprehensive analytics and controls spanning all WANs in the IT environment

• Easy access to a wide range of additional features, including routing, firewall, and direct cloud connections

5 Best Practices For Outsourcing Cyber Security & Compliance Services

 Cybersecurity Outsourcing Report 

Cybervisors (cybersecurity advisers) from Lazarus Alliance, Inc. provide information security chiefs (CISOs) and IT security teams with information and advice on how to address the cybersecurity skills gap.

How to find a trusted GRC partner

Outsourcing Cybersecurity Operations is a great way to save money and time and close the very serious and growing gap in computer security skills. However, it is also a very serious decision. Your cyber security provider has access to your entire network and all your confidential data. How can you ensure that you trust your business to a provider that is not only legitimate but also suitable for your organization and data environment? Below are five best practices to follow when outsourcing your IT security and IT compliance.

If something seems "out" of a company, it is likely

At a minimum, avoid providers who do the following:

• You cannot provide an address and phone number.

• They do not have corporate email addresses and instead communicate with addresses from Gmail, Yahoo, etc.

• Do you have websites that look very "amateur" in design and / or contain broken English text.

These are instant red flags indicating that you are dealing with a hobbyist, or possibly night surgery.

Get referrals

Even if a provider seems absolutely legitimate and professional, always ask for references and call them. Professional cyber security companies are happy to provide verifiable references. You should also Google the name of the company and its customers and look for comments, or complaints.

Make sure the provider can meet all of your compliance requirements

GRC's ongoing assessment and evaluation services include HIPAA and HITECH, PCI DSS QSA, SSAE 16 and SOC, FedRAMP, FISMA, NIST, CJIS, ISO, NERC CIP, SOX, ISO Certifications and EU-US Privacy Shield reports. We are the only company based in Arizona that offers this depth of coverage.

However, many GRC companies, including some very large ones, meet certain IT compliance requirements, but not others. Make sure that your provider not only offers all of the compliance services you need, but also has experience performing these specific audits. Ask about your specific compliance requirements while reviewing supplier references.

Ask the provider about their audit and compliance processes.

Believe it or not, some IT auditors still use Excel or other spreadsheet programs for reporting and IT compliance audits, although spreadsheet programs were never used with the large amounts of data found in today's complex data environments. They were created. A GRC provider who is still messing around with spreadsheets will end up costing you a lot of time, money, and headaches.

Make sure your provider uses modern RegTech software to perform compliance reports and audits, such as: B. Continuum GRC's proprietary IT Audit Machine (ITAM). ITAM leverages big data and rapid reporting capabilities to automate reporting and data management. Instead of dozens of different spreadsheets and general ledgers, ITAM creates a central repository of all IT compliance requirements with associated controls and automated information flows for audits, evaluations and tests. This saves you time, money, and stress and gives you a complete picture of your data environment, as well as its risks and weaknesses.

Get everything in writing

Finally, make sure the provider signs a written contract that details what is expected of them and is willing to guarantee any promises you make.

By following these best practices, companies can reap the benefits of outsourcing, minimize risk, and build fruitful long-term relationships with trusted cyber security providers.

Smart Hands vs. Remote Hands

 There are a few things we need to know when we talk about remote hands and IT Smart Hands.

Remote hands

Remote hands can include things like securing wiring, checking port numbers, observing or reporting indicators on devices, basic environment monitoring, and restarting the server. These data center services are provided under a data center contract at no additional cost.

When talking about remote hands, keep in mind that these are all things that can be done without on-site data center technicians entering devices. When a technician really needs to join the team, we enter the smart hands area.

Smart hands

Smart hands involve more complex tasks than remote hands. These data center services include colocation device management, firewall configuration, media and supply management, complex cable configurations, device testing and troubleshooting, circuit and rack and stack testing. Smart hands are services that are generally billed hourly.

It is important for us to clarify which services are in remote hands and which are in smart hands when we speak to a data center. We do not want surprises on the first invoice. Unexpected costs are never fun.

Remote hands and smart hands in the data center come in handy when we don't have anyone available to manage the task. Or maybe the person who normally does this is out of town and needs someone if necessary. These are the two reasons why we want to use experienced data center technicians.

Ask in the data center what is included and what is not, so that we cannot experience surprises with the next invoice. If you have any questions about how RACK59 can support your placement project with our support services, please arrange a site visit or contact us using the button below.

Smart Hand Services: When Your Time is Worth Money

In your company's IT department, the point comes when a task must be performed and no one is available or cannot process it. Maybe it's after business hours. The task can be small or large: basic diagnosis; Plug in a cable. Add IP addresses to a firewall. Regardless, no one is available. And the task has to be done, otherwise there are serious consequences. So it makes sense to get a Managed IT Smart Hands Services from a company like Externetworks. Your time and that of your employees are best used for tasks that grow your business, and not for maintaining your IT infrastructure.

On-site assistance service

For many growing companies, maintaining an expensive and highly trained IT team onsite 24 hours a day may not be profitable. For some, this may never be a realistic part of their growth model or business plan. However, these companies continue to require certain services to be provided to meet their operational needs. This is where an intelligent hand service system comes into play. Smart Hands offers the highest level of service, offering remote management, facility customization, and device troubleshooting 24 hours a day, seven days a week.

The cost of a Smart Hands service plan is often offset by minimizing downtime and service interruptions by freeing key people for other important tasks and automating daily maintenance tasks and services. With Smart Hands packages, companies don't have to give up control or adaptation of their infrastructure. Immediate responses to data breaches not only improve your company's productivity, but also reduce the risk of liability issues.

What Kind Of Tasks Can Smart Hands handle?

Smart hand packs vary according to your business requirements, as do the tasks involved. The best way to think in smart hands is as a concierge in a busy hotel. They always meet your requirements and can also react immediately to urgent circumstances or questions as soon as they arise. A concierge can also work with other clients, but information is not shared, so there are no security issues. A concierge provides you with the highest quality support in limited areas, rather than trying to act as your swimming guide and instructor. Smart Hands employees use their resources more efficiently to perform various functions towards their external staff. Smart Hands services may include:

•      Configure a firewall

• Complex cable configurations

• Placement device management.

• Test devices and fix error.

• Rack and stacking services

• Shipping and receiving

• Automated maintenance

• Backups

• Pack and unpack

• Inventory

• Detect and respond to threats.

• Moving equipment

• Operating system and server installation.

• Power cycle

• On-site / off-site technical support and troubleshooting

• The remote server restarts.

• Cloud cross-connect

Smart Hand Services: When Your Time is Worth Money

 In your company's IT department, the point comes when a task must be performed and no one is available or cannot process it. Maybe it's after business hours. The task can be small or large: basic diagnosis; Plug in a cable. Add IP addresses to a firewall. Regardless, no one is available. And the task has to be done, otherwise there are serious consequences. So it makes sense to get a Managed IT Smart Hands Services from a company like Externetworks. Your time and that of your employees are best used for tasks that grow your business, and not for maintaining your IT infrastructure.

On-site assistance service

For many growing companies, maintaining an expensive and highly trained IT team onsite 24 hours a day may not be profitable. For some, this may never be a realistic part of their growth model or business plan. However, these companies continue to require certain services to be provided to meet their operational needs. This is where an intelligent hand service system comes into play. Smart Hands offers the highest level of service, offering remote management, facility customization, and device troubleshooting 24 hours a day, seven days a week.

The cost of a Smart Hands service plan is often offset by minimizing downtime and service interruptions by freeing key people for other important tasks and automating daily maintenance tasks and services. With Smart Hands packages, companies don't have to give up control or adaptation of their infrastructure. Immediate responses to data breaches not only improve your company's productivity, but also reduce the risk of liability issues.

What Kind Of Tasks Can Smart Hands handle?

Smart hand packs vary according to your business requirements, as do the tasks involved. The best way to think in smart hands is as a concierge in a busy hotel. They always meet your requirements and can also react immediately to urgent circumstances or questions as soon as they arise. A concierge can also work with other clients, but information is not shared, so there are no security issues. A concierge provides you with the highest quality support in limited areas, rather than trying to act as your swimming guide and instructor. Smart Hands employees use their resources more efficiently to perform various functions towards their external staff. Smart Hands services may include:

•      Configure a firewall

• Complex cable configurations

• Placement device management.

• Test devices and fix error.

• Rack and stacking services

• Shipping and receiving

• Automated maintenance

• Backups

• Pack and unpack

• Inventory

• Detect and respond to threats.

• Moving equipment

• Operating system and server installation.

• Power cycle

• On-site / off-site technical support and troubleshooting

• The remote server restarts.

• Cloud cross-connect

Smart Hands vs. Remote Hands

There are a few things we need to know when we talk about remote hands and smart hands.

Remote hands

Remote hands can include things like securing wiring, checking port numbers, observing or reporting indicators on devices, basic environment monitoring, and restarting the server. These data center services are provided under a data center contract at no additional cost.

When talking about remote hands, keep in mind that these are all things that can be done without on-site data center technicians entering devices. When a technician really needs to join the team, we enter the smart hands area.

Smart hands

Smart hands involve more complex tasks than remote hands. These data center services include colocation device management, firewall configuration, media and supply management, complex cable configurations, device testing and troubleshooting, circuit and rack and stack testing. Smart hands are services that are generally billed hourly.

It is important for us to clarify which services are in remote hands and which are in smart hands when we speak to a data center. We do not want surprises on the first invoice. Unexpected costs are never fun.

Remote hands and smart hands in the data center come in handy when we don't have anyone available to manage the task. Or maybe the person who normally does this is out of town and needs someone if necessary. These are the two reasons why we want to use experienced data center technicians.

Ask in the data center what is included and what is not, so that we cannot experience surprises with the next invoice. If you have any questions about how RACK59 can support your placement project with our support services, please arrange a site visit or contact us using the button below.

In your company's IT department, the point comes when a task must be performed and no one is available or cannot process it. Maybe it's after business hours. The task can be small or large: basic diagnosis; Plug in a cable. Add IP addresses to a firewall. Regardless, no one is available. And the task has to be done, otherwise there are serious consequences. So it makes sense to get a Managed IT Smart Hands Services from a company like Externetworks. Your time and that of your employees are best used for tasks that grow your business, and not for maintaining your IT infrastructure.

On-site assistance service

For many growing companies, maintaining an expensive and highly trained IT team onsite 24 hours a day may not be profitable. For some, this may never be a realistic part of their growth model or business plan. However, these companies continue to require certain services to be provided to meet their operational needs. This is where an intelligent hand service system comes into play. Smart Hands offers the highest level of service, offering remote management, facility customization, and device troubleshooting 24 hours a day, seven days a week.

The cost of a Smart Hands service plan is often offset by minimizing downtime and service interruptions by freeing key people for other important tasks and automating daily maintenance tasks and services. With Smart Hands packages, companies don't have to give up control or adaptation of their infrastructure. Immediate responses to data breaches not only improve your company's productivity, but also reduce the risk of liability issues.

What Kind Of Tasks Can Smart Hands handle?

Smart hand packs vary according to your business requirements, as do the tasks involved. The best way to think in smart hands is as a concierge in a busy hotel. They always meet your requirements and can also react immediately to urgent circumstances or questions as soon as they arise. A concierge can also work with other clients, but information is not shared, so there are no security issues. A concierge provides you with the highest quality support in limited areas, rather than trying to act as your swimming guide and instructor. Smart Hands employees use their resources more efficiently to perform various functions towards their external staff. Smart Hands services may include:

•      Configure a firewall

• Complex cable configurations

• Placement device management.

• Test devices and fix error.

• Rack and stacking services

• Shipping and receiving

• Automated maintenance

• Backups

• Pack and unpack

• Inventory

• Detect and respond to threats.

• Moving equipment

• Operating system and server installation.

• Power cycle

• On-site / off-site technical support and troubleshooting

• The remote server restarts.

• Cloud cross-connect

Smart Hands vs. Remote Hands

There are a few things we need to know when we talk about remote hands and smart hands.

Remote hands

Remote hands can include things like securing wiring, checking port numbers, observing or reporting indicators on devices, basic environment monitoring, and restarting the server. These data center services are provided under a data center contract at no additional cost.

When talking about remote hands, keep in mind that these are all things that can be done without on-site data center technicians entering devices. When a technician really needs to join the team, we enter the smart hands area.

Smart hands

Smart hands involve more complex tasks than remote hands. These data center services include colocation device management, firewall configuration, media and supply management, complex cable configurations, device testing and troubleshooting, circuit and rack and stack testing. Smart hands are services that are generally billed hourly.

It is important for us to clarify which services are in remote hands and which are in smart hands when we speak to a data center. We do not want surprises on the first invoice. Unexpected costs are never fun.

Remote hands and smart hands in the data center come in handy when we don't have anyone available to manage the task. Or maybe the person who normally does this is out of town and needs someone if necessary. These are the two reasons why we want to use experienced data center technicians.

Ask in the data center what is included and what is not, so that we cannot experience surprises with the next invoice. If you have any questions about how RACK59 can support your placement project with our support services, please arrange a site visit or contact us using the button below.

Engagement Models

 Each company is unique, which is why we believe that each relationship requires a unique strategy. We understand the challenges customers face at different stages of the software life cycle. Through its experience in multiple engagements, EVRY has developed methods and processes to enable collaborative harmony with its customers for the new product roadmap, application management, reengineering, and third-party testing.

By following the CMMI DEV Maturity Level 5 and CMMI SVC Maturity Level 5 processes, as well as the ISO 9001: 2015 and ISO / IEC 27001: 2013 procedures, you can be sure that performance remains constant. We also consider the needs and concerns of offshoring before submitting a site, fixed price, time and material model or a build, operate and transfer model. A carefully designed Managed Services Engagement Model helps our clients manage their risk and balance their delivery strategy and cost for key business functions. EVRY offers different engagement models as follows:

Offshore model on site

When developing a tailored strategy, we evaluate the type of project and define processes that ensure that the results meet the agreed standards. We have demonstrated our knowledge of both on-site and off-site operations and recommend a combination that offers our customers an optimal combination of speed, economy and flexibility and ensures long-lasting, quality relationships.

An on-site team coordinates and manages requirements gathering, project definition, planning, milestone and results qualification, as well as user implementation and training. All development, testing, support and maintenance activities are carried out from our offshore development facilities in Bangalore and Chandigarh, India.

Mixed equipment and delivery property

A competent team with the right mix of resources will only work on client projects. EVRY will take responsibility for delivery and proactively build the repository for key insight. The process-oriented transfer of resources, as well as the mandatory overlap time and the Knowledge Management System (KMS) guarantee normal business.

Designated infrastructure

EVRY will assign work areas within its facilities to ensure closeness and cohesion within the team. EVRY configures all the hardware and software resources necessary for the project in a specific area. One of the decisive factors for the success of the Pavilion® is the establishment of the development / test environment. The environment replicates the production environment.

Scalability and visibility of the project.

EVRY uses process adaptation guidelines to meet customer requirements at the Pavilion®. The client not only sets the standard for this engagement, but is also involved in managing the tasks of the offshore team. This unique model helps clients achieve higher levels of productivity and profitability. EVRY will offer software solutions while clients focus their time and efforts on meeting their clients' needs.

Managed services

EVRY offers managed services that focus on SLA / KPI management in IT applications, infrastructure and operations. Given the ever-changing business complexity and the emergence of disruptive technologies, the focus has never been on business and IT alignment anymore. EVRY's managed services approach to customer loyalty is demonstrated by a history of past commitments and innovations in meeting business metrics, productivity and profitability. Our solutions continue to be a measure of the success of our customers and EVRY. This is complemented by:

• A global delivery model

• Flexible but clearly defined transition model

• Domain and technology experts.

• Customized governance model

• An Managed Services engagement model that can be tailored to the changing needs of the business.

With our commitment to managed service, we are ready to work with the company to help them meet and exceed their business metrics, productivity improvements, and profitability goals. We draw on our expertise in providing managed services for a variety of services, including application management, data engineering, quality assurance, mobility, Internet of Things, infrastructure, and cloud activation.