Being a network
operations center engineer or a NOC engineer means that they are experts in
managing and monitoring a network from any centralized location. A NOC
technical team is made up of qualified IT and NOC engineers. They monitor the
IT environment and ensure that the IT system uptime and connectivity are
transparent 24/7.
Responsibilities of the
engineer NOC
NOC engineers solve all
server, network and telecommunication problems by solving and constant
monitoring. The skills required for an NOC or network operations center include
network support, network administration and management, switching and routing,
and Linux. Their responsibilities are vast and require highly qualified people.
Essential
responsibilities of the NOC engineer
The work of the NOC
entails many responsibilities, as they are responsible for the rigorous
surveillance of different networks and systems. They must maintain the
availability of all computer systems. These NOC Analysts
continuously monitor network errors, malware, and all security problems. Their decisions
must be made quickly, requiring an informed NOC engineer in order to maintain
organizational efficiency and an ideal network.
Troubleshooting and
resolution: Being a NOC engineer
means that they are responsible for solving all problems related to their IT
services. The NOC engineer uses standard procedures to resolve and resolve any
network problems. They always work with other IT teams, customers and suppliers
to improve path performance.
Alarm management and
escalation: the main role of the NOC
engineer is to solve all technical and quality problems. In some cases, the
problems are too complex to be solved quickly. It is at this point that the NOC
engineer must turn to senior management for assistance. They must keep in touch
with suppliers and the team at the same time to ensure they stay up to date on
any issues.
Customer Interaction: Being a NOC engineer means that they must
interact with customers on a regular basis. In addition, they must treat
customers with diplomacy and courtesy. Although the role of the NOC engineer
varies slightly depending on the situation, he must manage the client's
non-technical and technical requirements.
Documentation and
reports: the NOC engineer
provides online assistance by working closely with suppliers and customers. The
NOC engineer must ensure that his knowledge base is updated and accurate and
that all technical problems must be followed and documented in a detailed
format. Many NOC teams use a ticketing system to allow them to update the
details of the issues resolved every minute.
The additional skills of
the NOC engineer
- Email hosting services
- Voice and video data management
- Documentation and reports
- Management of data storage
- Power failure monitoring
- Manage system backups
- Management of supplier tickets
- Monitoring of common threats,
DOS attacks and viruses
- Hardware requirements,
including firewalls and routers
- Network analysis and routine
troubleshooting
- Maintain the stability of the
core network
- Join guard rotations 24 hours a
day, 7 days a week if necessary
- Identification and prevention of
any potential network problems
- Provide recommendations to
improve organizational and network productivity
NOC engineer training
A standard requirement
for NOC Jobs is a
computer science degree. Indeed, this diploma covers a wide range of topics
related to computers. These courses provide all the information necessary for
network security, IT, design, programming, network administration, and IT
algorithms.
The three-year degree in
computer science allows students to start a career as a CNO engineer. The core
subjects teach students how to understand and solve the problems of a wide
range of network errors and the complications expected. Due to the fact that
there are no prerequisites for being a NOC engineer, once students have
graduated, they can immediately begin their career. Excellent written and oral
communication skills are an added benefit for this career.
Recommended skills of
NOC engineers
The general responsibilities
of the NOC engineer include responding to alerts, handling calls and
communicating with technicians to ensure that all incidents are resolved. Being
a NOC technician means that they must keep records of all technology-related
questions and solutions. They are responsible for the maintenance and
management of the customer's infrastructure.
NOC engineering skill
set
- Support, configuration,
maintenance and updating of all networks and infrastructures for companies
- Knowledge of Sysadmin and Linux
skills
- Desire to learn and develop all
the necessary technical skills
- Strong analytical thinking
- Operational knowledge of VoIP
technology
- Strong skills in working with
customers and communication
- IT experience supporting and
solving hardware and software problems
- Multitasking ability
- Solve problems creatively
- Knowledge of network cabling,
network classification and network topology
Common requirements for
the work of the NOC
- Degree in computer science or
computer science
- Excellent knowledge of
technologies, operating systems, networks, antivirus, backups, systems and
firewalls
- Knowledge of at least one of
the products of the following suppliers: - Juniper, VMWare, Microsoft,
Cisco
- Motivated, enthusiastic and
able to handle various support cases
- Strong writing skills to keep
documentation organized
- Customer-oriented and able to
provide a high level of customer satisfaction
- Collaborate and work well with
others
Full-time NOC engineer
salary vs. independent NOC engineer salary
According to the
Ministry of Labor, the salary of a full-time NOC engineer for work in The United States is between $ 15 and $ 27 an hour. The average salary for a NOC
Engineer Salary is $ 21
an hour. For an independent CNO engineer salary, he can reach $ 29 an hour for
an independent CNO engineer. In fact, a freelancer does not have a specific time
period and his working time depends on the specific requirements of the
project. This offers more flexibility and therefore fluctuations than a
full-time employee.
