Network Operations

A network operations center (NOC) is a centralized location where IT teams can continuously monitor the performance and integrity of a network. The NOC serves as the first line of defense against network disruption and disruption.

With NOC (pronounced "knock"), organizations gain full visibility into their network, so they can spot anomalies and take action to prevent problems or resolve them quickly as they arise. NOC monitors infrastructure and equipment (from cabling to servers), wireless systems, databases, firewalls, various related network devices (including IoT devices and smartphones), telecommunications, dashboards, and reports. Its management services also include monitoring customer support calls and help desk ticket systems, as well as integration with customer network tools, so the NOC plays an important role in ensuring a Customer experience. Positive

NOCs can be built in-house and located on-site, often in the data center, or the function can be outsourced to an outside company that specializes in monitoring and managing networks and infrastructure. Whatever the design, NOC staff are responsible for identifying problems and making quick decisions on how to resolve them.

Network Operations Best Practises

Well-managed network operations teams adopt a variety of proven best practices. These include, but are not limited to:

• Continuously monitor a wide variety of information and network systems including communication circuits, cloud resources, LAN / WAN systems, routers, switches, firewalls, and VoIP systems and application delivery.
• Provide a quick response to all incidents, failures, and performance issues.
• Categorization of problems to be transmitted to the appropriate technical teams.
• Recognize, identify, and prioritize incidents based on customer business requirements, organizational policies, and operational impact.
• Collect and review performance reports for various systems and communicate performance trends to senior technical staff to help them predict future problems or outages.
• Document all actions in accordance with the company's standard policies and procedures.
• Notify customers and third-party service providers of problems, interruptions, and corrective actions.
• Work with internal and external technical and service teams to create and / or update knowledge base articles.
• Perform basic system tests and operational tasks (patch installation, network connectivity tests, script execution, etc.).
• Support for various technical teams in 24/7 operating environments with high availability requirements. Various shift schedules may include day or night hours.