What is the Network Operation Center (NOC) and its services?

Noc means:

A Network Operations Center or NOC is a centralized location where IT support technicians can monitor, monitor, and maintain customer networks.

Many managed IT service providers (MSPs) use these hubs to ensure 24/7 availability for all their customers. An MSP manages an internal NOC, subcontracts to an external provider, or chooses a mixed solution; however, the services, functions and responsibilities of the NOC remain the same.

WHAT ARE THE SERVICES OF NOCS?

NOC is a hub for software update and distribution, performance monitoring, coordination with affiliated networks, network troubleshooting, and domain and router management.

But that is not all you can do. There is a wide range of NOC services, including:

· Performance reports and recommendations for improvement.

· Firewall monitoring and administration system and intrusion prevention

· Discovery and evaluation of networks.

· Optimization and quality of service reports.

· Patch management and whitelisting

· Backup and storage management.

· Email management services.

· Voice and video traffic management.

· Antivirus and patch analysis

· Analysis of shared threats.

· Action policy

· Installation, troubleshooting and updating of application software.

In terms of responsibilities, the NOC monitors each section, net flow, server and terminal connected to the client networks of an MSP. They also help control the capacity and health of the infrastructure, and make adjustments and decisions to ensure that systems operate at optimal speed and that productivity is organized.

If the NOC reports something, depending on the relationship between them and the MSP, teams can work to resolve the problem and help identify the source of the problem to avoid future problems.

IS IT NEW AS A HELP TABLE?

No, a NOC and technical support are not interchangeable services. The big difference between the two is that technical support is the place where all interaction with the end customer occurs.

NOC provides maintenance, support and troubleshooting for MSP to respond to customer issues that may arise. On the other hand, technical support is a call center designed to receive questions directly from end customers facing a problem.

In other words, if an end user has a problem, contact technical support. If the MSP has a program, it will contact NOC.