IT Help Desk Technician Roles and Responsibilities

  IT Help Desk Technicians job description include: Serving as the primary purpose of contact for clients looking for specialized help via telephone or email, Performing remote investigating through indicative systems and relevant inquiries, Deciding the best arrangement dependent on the issue and subtleties gave by clients

 

Occupation brief

 

We are searching for an able Help work area specialist to give quick and valuable specialized help on PC frameworks. You will answer inquiries on essential specialized issues and offer exhortation to unravel them.

 

An amazing Help work area expert must have great specialized information and have the option to convey adequately to comprehend the issue and clarify its answer. They should likewise be client situated and patient to manage troublesome clients.

 

The objective is to make an incentive for customers that will help protect the organization's notoriety and business.

 

Duties

• Fill in as the principal purpose of contact for clients looking for specialized help via telephone or email

• Perform remote investigating through indicative procedures and relevant inquiries

• Decide the best arrangement dependent on the issue and subtleties gave by clients

• Walk the client through the critical thinking process

• Direct uncertain issues to the following degree of help staff

• Give exact data on IT items or administrations

• Record occasions and issues and their goals in logs

• Development and update client status and data

• Pass on any criticism or recommendations by clients to the proper inner group

• Distinguish and recommend potential enhancements for techniques

• Prerequisites

• Demonstrated understanding as an assistance work area professional or other client care job

• Well informed with working information on office computerization items, databases, and remote control

• Great comprehension of PC frameworks, cell phones and other tech items

• Capacity to analyze and resolve essential specialized issues

• Capability in English

• Superb relational abilities

• Client arranged and cool-tempered

 Skills and Qualifications 

Solid Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software, Experience with Network Repairs and Analysis, Good Customer Service Skills, Ability to Communicate Effectively to assist clients with fixing their issues and feel happy with the experience, Writing and Editing Skills to help recorded as a hard copy and refreshing manuals, Education in Computer Repairs and how to Troubleshoot Problems (a few employments may require a degree from a college or specialized school), and Specific Knowledge of other required Computer Systems for various workplaces.